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Refund/Return Policy

FTR Global™ stands behind all its product offerings and strives to ensure that every purchase is
satisfactory. In the unlikely event that it is not, FTR Global™ will refund or replace your product
according to the following:
Customers — If a customer purchases a product through an Ambassador’s FTR Global™
replicated website, they may request a refund from Ambassador Support. FTR Global™ will
issue a refund to a customer after receiving a request in writing within thirty (30) days of the
purchase date. Customers must obtain an approved Returned Merchandise Authorization (RMA)
from Support and return the in resalable condition. Qualified and eligible products shall receive a
refund less a 20% restocking fee minus all shipping and handling charges associated with the
Damaged Products/Shipments — In the event a Customer receives damaged product, or product
that is in less than commercially reasonable condition, the Customer must contact Support at
(888) 807-3328 within five (5) calendar days of delivery of said products and submit photos of
the damaged product to Support at Support will determine, at its
sole discretion if the damaged product claim is valid. FTR Global™ reserves the right to accept
or refuse a damaged shipment claim. If FTR Global™ Support finds that the claim is valid, it
will provide a shipping callback tag to the Customer. The Customer must return the products to
FTR Global™ in the original packaging, along with the packing slip, within thirty (30) days of
the date of the claim. The products will not be replaced if returned after thirty (30) days from the
date the claim is made. If Support does not receive acceptable photos of the damaged product
within five (5) calendar days, it will not provide a shipping callback tag. It is the responsibility of
the Customer to act within the time frame listed above. No exceptions will be made.
Return Merchandise Authorization (RMA) — In order to facilitate the return process, an
Ambassador or Customer must obtain an RMA number by contacting Ambassador Support via
email at The RMA number must be written on the outside of the
shipping box. If a package is returned to FTR Global™ without an RMA number on the outside,
the package will be refused and returned, and no refund will be issued. Products must be
received by FTR Global™ within seven (7) calendar days after the issuance of the RMA, in full
resalable condition, or no refund will be issued, and the option of refunding will be forfeited.
Disputes/Clawbacks- It is expressly forbidden for the Customer stop payment and/or dispute
charges without following the Terms and Conditions set forth in this Refund Policy. The
Customer understands that FTR Global™ has the right, at it’s sole discretion, to withdraw any
offers for Refunds or Replacements, and Customer agrees to release back to FTR Global™ any
funds which were retained or clawed back as a result of the Customer violating this provision of
the Refund Policy.

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